What's New in Generac Industrial Connectivity

Generac Link Manager enables connectivity to manage backup power assets utilized by industrial fleets at diverse locations throughout North America. Designed to empower customers with real-time insights, remote monitoring, and control of energy management, the platform delivers an uninterrupted experience that brings next-level energy resiliency. Generac Link Manager supports a spectrum of enterprise use cases.

Generac Link Manager Banner Goes Live Thurs., Dec. 19, 2024

Customers will be welcomed with a fresh Generac Link Manager banner when logging into the platform after Thursday at 0700 EST, when system maintenance is scheduled. The new logo for Generac Link Manager will appear in the upper left of the browser window, adjacent to your company branding (not shown).

If utilizing the platform around this time, you might experience inactivity or reduced responsiveness lasting approximately five minutes while the install is deployed to your organization’s dedicated instance. We expect performance to quickly return to normal once system maintenance and the install are complete.

We’ve resolved an issue with the Journal history timestamp. The minor correction has been rolled into this version.

Be sure to check the knowledge base and this page for the latest information to help you in your connectivity journey. Lots of new features and optimizations are in the works for 2025.

Generac Link Retrofit Gateway and Harness Kit: Coming Soon!

We are rolling out upgraded hardware—a new advanced gateway for after-market customers as well as a new harness kit. These components seamlessly enable the customer’s connected energy journey in Generac Link Manager. Support continues for our growing number of installations leveraging the legacy hardware.

Be sure to refer to the FAQs page for additional detail on parts for existing hardware.

Power Zone^® Pro Sync 485 Firmware: Upgrade Needed

For Modbus RS485 to work correctly between Power Zone Pro Sync and the Generac Link gateway, firmware on Power Zone Pro Sync must be updated to 1.23.2. Otherwise –99 values may appear in place of valid telemetry in the Generac Link Manager interface.

Release Information for Dec. 5th, 2024

We rolled out a patch to a minor issue so that Group Schedules now properly populate the schedule history. We did have a report that some of those records were not rendering on the page.

Sept. 27, 2024: Subscription Management Just Released

The subscription management feature is now live for IDCs. Be sure to jump to the Subscription Management topic for details. The new features streamline the easy steps in the monitoring application and enable you to stay on top of upcoming expirations of trial licenses.

The landing page now features quick access to the fresh-looking List View for sites, utilizing an easy-to-find modal on the Map View or landing page, with filters by name, gateway serial number, or active alarm status. This replaces the Site List menu formerly in the banner. Be sure to see the full details in the Fleet Management topic.

The user can easily filter the list view by entering the name or gateway ID. Partial entries are accepted.

Stay in touch by checking this page for future enhancements in the coming weeks.

Sept. 10, 2024: Shipment Information

We have learned that some factory-attached connectivity gateways shipped with the cellular antenna disconnected from the gateway. These cables are normally pre-connected from the factory. The issue has been corrected for new shipments.

For existing inventory, please confirm that the pigtails from the gateway enclosure are connected to the antenna cables as illustrated in the following diagram (Red > Red/Black and Blue > Blue) prior to deployment. This will ensure the gateway has adequate cellular signal strength to communicate with the connectivity platform.

Please refer to our knowledge base for further information on wiring and connections.

Factory-Attached Connectivity Gateway Live this June!

The Advanced Gateway, designed to streamline asset connectivity in enterprise power applications, is installed at the factory by default for large industrial generators. Please refer to this page for the models affected. The Advanced Gateway uses Modbus to connect to most generator controllers. Schematics and other detail are provided in our Advanced Topics section.

Feedback

We value your feedback! If you encounter any issues or have suggestions for further improvements, please email our support team at support@energyservices.generac.com. Your input is crucial in helping us deliver an exceptional IoT experience.

Our efforts to support IoT workflows for industrial assets continually involve fine tuning the customer journey for clients across a growing number of North American installations. If you have further questions, please reach out to our Support team. Also, be sure to stay current by checking this page.

Thank you for choosing Generac Energy Systems for your industrial backup power solutions.