Migration Announcement
We recently migrated service platforms with the user experience as the top priority. The new platform requires user registration to access the support portal, which provides an enhanced, more secure, and streamlined interaction. If you haven’t already, please refer to this page to get started.
How to Reach Support for Assistance
Whether you are an existing user or leveraging our services for the first time, we are here to assist you with any issues that you may encounter.
New Users or Non-Registered Users
If you are new to the Generac Business Connectivity support portal, be sure to register.
Register Now
Email a request to support@energyservices.generac.com with the subject line “New Support User Request” along with your name, role, and organization. We will immediately follow up with an invitation to complete the registration. If you are experiencing any issues with the platform, please include that information with your registration request.
Existing Users
Registered users may contact the support team using the following channels.
Support Login
If you are a registered user, simply log in to your account and submit a support ticket highlighting the issue. Our support team will prioritize the request and provide assistance promptly. As a registered user, you can check status on a ticket at any time.
Email Us
Send an email at support@energyservices.generac.com from your registered email address with a detailed description of the issue. We will get back to you as soon as possible.
For immediate assistance with critical issues, you can call our support hotline at 1-888-234-3212 during business hours to speak with a support representative directly.
Knowledge Base
Find topics on hardware installations, relevant to the gateway experience, and articles on user administration, reports, and more.
Hardware guides: Check this section for a list of quick guides supporting panel equipment. These offer wiring and other connectivity instructions on the industrial generator equipment.
User Management: Check this section for coverage on new accounts, temporary account disablement, and user removal.
Platform Operations: Articles in this section provide detail on daily operations, including remote control and dispatch, alarms, scheduling events, and more.