What's New: Fri., May 24, 2024

Our efforts to support IoT workflows for industrial assets continually involve fine tuning the customer journey for clients across a growing number of North American installations. New features—both intuitive and seamless to the customer experience—are described in this announcement.

Release Notes for version 2024-05-24-01 are provided next.

Enhanced Customer Support Portal

We are excited to rollout enhancements to our customer support portal! This transition is part of ongoing efforts to provide a more secure, collaborative, and streamlined journey. You’ll notice both a revamped knowledge base and a new ticket system, allowing you to submit troubleshooting tickets or monitor the status of an issue. Also, be sure to check back for system announcements and for other platform updates.

Administration of Site Deployment Permissions

Some of our channel partners will see a Site Deployment permission nested under a user selected by the Administrator. In order for a user to enlist a new Site, this permission must be toggled on. Once enabled, the user can take the quick and intuitive steps to connect an industrial generator and associated equipment in order to monitor vitals using telemetry, reports, and more. Be sure to read here for the full article.

Feedback

We value your feedback! If you encounter any issues or have suggestions for further improvements, please reach out to our support team at support@energyservices.generac.com. Your input is crucial in helping us deliver an exceptional IoT experience.

Thank you for choosing Generac for your energy services solutions.