Welcome to the Support Portal for ViewIT

We are in the process of migrating service platforms with the user journey as a top priority. The new platform requires user registration to access the support portal, which will provide an enhanced, more secure, and streamlined user experience.

If you have not yet registered for the new Generac Energy Service’s support portal, you will need to create a profile in order to submit support tickets and access help materials.

To register, please submit a request to support@energyservices.generac.com with the subject line “New Support User Request” along with details of your role/organization. You will receive an invitation email to complete the registration.

If you have already registered credentials with the new system, please proceed to the portal by following the link here.

Open Support Portal

Urgent requests for unregistered users: If you are a new user with an urgent issue, please include details of the issue when requesting to register a new user. The team will work on the issue in parallel with creating new credentials.

Resources

While we work on migrating support topics to the enhanced portal, existing articles can still be accessed via the icons below or by using the links at the top of the page.

Contact Us

If you encounter any issues, please reach out to the Platform Support team. Be sure to include a brief description of the behavior along with the group/team, organization and/or company in the subject line. We value your participation on the platform. Customer collaboration is at the forefront of helping us deliver an exceptional connected experience. Thank you for choosing Generac Energy Services for your energy solutions.